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  1. Camunda Optimize
  2. OPT-4817

Show FlowNodeInstances for Open Incidents in Optimize

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    • Feature Request
    • Resolution: Unresolved
    • L3 - Default
    • None
    • None
    • backend, frontend
    • None
    • 4
    • Not defined

    Description

      Context:
      Depending on the async before/after boundary of flowNodeInstance it can happen that no flowNodeInstances exist yet when an incident occurs. This causes a lack of flowNodeInstances in cases where there are open incidents on those flowNodes. This is also mentioned in upgrade notes: https://docs.camunda.org/optimize/latest/technical-guide/update/3.1-to-3.2/#limitations 

      As an example in this flowNodeCount view there are no instances on the `Incidents that stay open` flow node:

      Compared with the incidents view on the same process instances reveals the open incidents on this flow node:

      Compared to the Cockpit view, for every open incident there is actually a flowNodeInstance counted:

      The reason is that Cockpit also counts so called `transitionInstances` that represent these flowNodeInstances in the case of Open Incidents.

      AT:

      • find a way to count flowNodeInstances for open incidents where no flowNodeInstance exists yet

      mgm-controller-panel

        This is the controller panel for Smart Panels app

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              Unassigned Unassigned
              sebastian.bathke Sebastian Bathke
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              Dates

                Created:
                Updated:

                Salesforce