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Feature Request
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Resolution: Unresolved
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L3 - Default
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None
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None
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3
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Not defined
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3 - Expected
What is the desired functionality that you are missing?
As a User I would like to exclude non-business hours from the calculation of task and process instance durations.
As a User I would like to be able to configure how business hours are being calculated.
Which problem are you going to solve with this functionality?
**When looking at durations - especially durations of user tasks - or processes that mainly consist of user tasks or where user tasks are a driver for long durations - including non-business hours leads to longer durations. This is especially true when looking e.g. at Idle or Work Time of User Tasks.
Acceptance Criteria
- Consider different timezones
- Exclude weekends
Hint
- Assume all users are in the same timezone
- Assume Sat/Sun are not business days
- Use an existing timezone picker (https://baseweb.design/components/timezone-picker)
This is the controller panel for Smart Panels app
[OPT-5097] Allow users to adjust durations to only include Business Hours
| Link | New: This issue is depended on by SUPPORT-10208 [ SUPPORT-10208 ] |
| Labels | New: SUPPORT |
| Description |
Original:
What is the desired functionality that you are missing?
Which problem are you going to solve with this functionality? |
New:
*What is the desired functionality that you are missing?*
As a User I would like to exclude non-business hours from the calculation of task and process instance durations. As a User I would like to be able to configure how business hours are being calculated. *Which problem are you going to solve with this functionality?* **When looking at durations - especially durations of user tasks - or processes that mainly consist of user tasks or where user tasks are a driver for long durations - including non-business hours leads to longer durations. This is especially true when looking e.g. at Idle or Work Time of User Tasks. |
| Mentioned Roles |
| Mentioned Groups |
| PM Priority | New: 2 |
| Labels | Original: SUPPORT | New: SUPPORT potential_for_3.8 |
| Rank | New: Ranked higher |
| Rank | New: Ranked higher |
| Rank | New: Ranked lower |