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  1. Camunda Optimize
  2. OPT-5130

Allow users to specify e-mail subject in Alerts

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    • Icon: Feature Request Feature Request
    • Resolution: Unresolved
    • Icon: L3 - Default L3 - Default
    • None
    • None
    • backend, frontend
    • 2
    • Not defined

      What is the desired functionality that you are missing?

      As a User I would like to be able to specify custom E-Mail subjects for the E-Mails that alerts are triggering.

      Which problem are you going to solve with this functionality?

      When receiving multiple alerts via E-Mail today it is relatively hard to distinguish between them. Having precise E-Mail subjects helps to directly understand what the Alerts is about and what action is necessary. On top: It would even allow specifying in the E-Mail subject from which environment the Alert is coming. This is relevant if in a Staging or Development Environment Alerts are configured to verify the behavior.

      Acceptance Criteria

      • MH Users can determine if an alert is from a development or production environment
      • MH Custom subject is an optional field
      • NTH Users can access detailed information like in the webhook (see attached image)

      Hint

      Allow environment variables to be stored in the Optimize instance.
      Then, allow them to be set, enclosing them with <> or {}

        This is the controller panel for Smart Panels app

            [OPT-5130] Allow users to specify e-mail subject in Alerts

            Felix Mueller created issue -
            Felix Mueller made changes -
            Link New: This issue is depended on by SUPPORT-10188 [ SUPPORT-10188 ]
            Felix Mueller made changes -
            Description Original: What is the desired functionality that you are missing?

            Which problem are you going to solve with this functionality?             		New: *What is the desired functionality that you are missing?*

            As a User I would like to be able to specify custom E-Mail subjects for the E-Mails that alerts are triggering.

            *Which problem are you going to solve with this functionality?*

            When receiving multiple alerts via E-Mail today it is relatively hard to distinguish between them. Having precise E-Mail subjects helps to directly understand what the Alerts is about and what action is necessary. On top: It would even allow specifying in the E-Mail subject from which environment the Alert is coming. This is relevant if in a Staging or Development Environment Alerts are configured to verify the behavior.
            Felix Mueller made changes -
            Mentioned Roles
            Felix Mueller made changes -
            Mentioned Groups
            Felix Mueller made changes -
            Labels New: SUPPORT alerts
            Eric Lundberg made changes -
            Labels Original: SUPPORT alerts New: SUPPORT alerts potential_for_3.8
            Eric Lundberg made changes -
            PM Priority New: 3

            Eric Lundberg added a comment -

            Dropped to a P3 in favor of the customer preferring OPT-5627

            Eric Lundberg added a comment - Dropped to a P3 in favor of the customer preferring OPT-5627
            Eric Lundberg made changes -
            Mentioned Roles
            Eric Lundberg made changes -
            Mentioned Groups

              Unassigned Unassigned
              felix.mueller Felix Mueller
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                Created:
                Updated: