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  1. Camunda Optimize
  2. OPT-5601

Add dashboard with User Task Bottleneck detection visualizations to default templates

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Details

    • Feature Request
    • Resolution: Fixed
    • L3 - Default
    • 3.6.0
    • 3.6.0
    • frontend
    • 1
    • M

    Description

      What is the desired functionality that you are missing?

      I want to be able to create a bottleneck detection dashboard with a single click

      Which problem are you going to solve with this functionality?

      New Optimize users don't know how to create effective reports and dashboards. As a result, Optimize tends to be under-utilized. This template provides the ability for users to create a dashboard for bottleneck analysis (a core workflow). It accompanies the related blog post (https://docs.google.com/document/d/1xwDkeNNmniiZxVQvUrhg4O5FszF6McmqYiMJa6Ov9k4/edit#).

      Context: Given, When, Then

      GIVEN I am creating a new dashboard
      THEN an option to create a User Task Bottleneck dashboard is provided
      WHEN I create a User Task Bottleneck dashboard
      THEN I can see reports for

      • Where is my bottleneck? (view user task count, group by user task, filter to show flow nodes with an assignee of "unassigned", visualize as heatmap)
      • How bad is my bottleneck? (view user task average duration for total, work, and idle, grouped by user task, visualize as heatmap)
      • Who's contributing to my bottleneck? (view user task average duration, grouped by assignee, distribute by user task, filter flow nodes by assignee is not unassigned, visualize as stacked bar chart)
      • Is the bottleneck improving? (view process instance average duration, group by end date auto, visualize as bar chart)
      • Are user tasks becoming more efficient? (view user task work and idle duration, group by end date auto, filter to exclude ????)
      • Is work smoothly delivered to the bottleneck? (TODO: Filter Process Instances by Flow Nodes running before the bottleneck) (view process instance count, filter by start flow node, visualize as number)
      • How many tasks are waiting at my bottleneck? (To Do: Edit the filter to select the flow node AT the bottleneck) (view process instance count, filter by start flow node and assignee is unassigned, visualize as number)
      • How productive are my workers? (view user task count, group by assignee, distribute by user task, filter by flow node state-completed, filter by user task end date-last month, visualize as stacked bar chart)
      • How long does each user task take? (view user task duration (average and median), group by user tasks, filter by start date within the last month)

        Hint:

      mgm-controller-panel

        This is the controller panel for Smart Panels app

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              Unassigned Unassigned
              eric.lundberg Eric Lundberg
              Eric Lundberg Eric Lundberg
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                Salesforce