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  1. Camunda Optimize
  2. OPT-5625

Update template dashboards

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    • Feature Request
    • Resolution: Fixed
    • L3 - Default
    • 3.6.0
    • 3.6.0
    • frontend
    • 1
    • M

    Description

      What is the desired functionality that you are missing?

      I want to have a dashboard expressing all the core Optimize report functionality for the primary use cases

      Which problem are you going to solve with this functionality?

      New Optimize users don't know how to create effective reports and dashboards. As a result, Optimize tends to be under-utilized. These templates provide the ability for users to create an updated performance analysis dashboard (with incidents) and a process overview dashboard (with additional work)

      Context: Given, When, Then

      GIVEN I am creating a new dashboard
      THEN an option to create 2 new dashboards
      WHEN I create a process performance/portfolio performance dashboard
      THEN I can see reports for
      PROCESS PERFORMANCE: (NOTE: Disabled for Camunda Cloud)

      • totalInstances - Total Completed Processes (process instance count, filter by completed instances, visualize as number X0Y0 4x2)
      • runningInstances - Running Instances (process instance count, filter by running instances, visualize as number X4Y0 4x2)
      • activeIncidents - Active Incidents (incident count, filter by open incidents, visualize as number X8Y0 4x2)
      • aggregateDuration - Aggregated Process Duration (To Do: View alternate duration aggregations) (view process instance duration, visualize as number, X10Y0, 6x2)
      • durationHeatmap - Which process steps take too much time? (To Do: Add "Target Values" for these process steps) (view flow node average, median, and max duration, group by flow nodes, view as heatmap X0Y2, 9x5)
      • controlChart - Is my process within control? (process instance minimum, average, median, maximum duration, group by start date, filter by completed instances, visualize line chart, view goal of 1 minute, X9Y2, 9x5)
        (flow node average, median, and max duration, group by flow nodes, visualize heatmap)
      • countHeatmap - How often is each process step run? (view flow node count, group by flownode, visualize heatmap. X0Y7, 9x5)
      • frequencyTrend How frequently is this process run? (view process instance count, group by start date, visualize as bar chart, X9Y7, 9x5)
      • activeIncidentsHeatmap Where are the active incidents? (view incident count, group by flow nodes, visualize heatmap, X0Y12, 9x5)
      • incidentDurationHeatmap Where are the worst incidents (incident average, median, and maximum duration, visualize as heatmap, X9Y12, 9x5)
      • incidentDurationTrend Are we improving incident handling? (process instance count+duration, group by start date, filter by completed instances and resolved incidents, X0Y17, 9x5)
      • How much do incidents affect performance? (NOT SUPPORTED - would require group by incident presence)

      PORTFOLIO PERFORMANCE DASHBOARD: How is my portfolio of processes performing? (Note: disabled for Camunda Cloud)

      • completedProcesses - Processes Completed (To Do: Add other processes) (process instance count, filter by complete instances, visualize as number X0Y0 3x3)
      • activeIncidents - Active Incidents(To Do: Add other processes) (incident count, filter by open incidents, visualize as number X3Y0 3x3)
      • runningProcesses - Which processes are running? (To Do: Add other processes, group by process) (process instance count, filter by running instances, visualize as number X6Y0 6x3)
      • runningTasks - Which user tasks are in progress? (To Do: Add other processes, group by process, and visualize as pie chart) (user task count, filter by open user tasks, visualize as number X12Y0 6x3)
      • processTotal - How much am I using Camunda? (To Do: Add other processes, group by Start date AND Process. and stack the bar chart) (view process instance count, group by start date. visualize as bar chart, X0Y3, 9x5)
      • laborSavings - Am I saving total labor costs? (To Do: Add other processes and group by start date AND process) (view user task duration sum, group by start date, visualize as stacked bar chart, X9Y3, 9x5)
      • processAcceleration - Are my processes getting faster? (To Do: Add other processes and group by start date AND process) (view process instance duration, group by end date, visualize as line chart, X0Y8, 9x5)
      • taskAutomation - Am I automating user tasks? (To Do: Add other processes and group by start date AND process) (view user task count sum, group by start date, visualize as stacked bar chart, X9Y8, 9x5)
      • incidentHandling - Are we improving incident handling? (To Do: Add other processes) (view incident resolution duration, group by flow-node, filter flow nodes by resolved incidents, visualize as bar chart with a goal below 15 minutes), X0Y13, 9x5)
      • taskIdleTime - How long do tasks wait before being assigned? (To Do: Add other processes) (View user task average idle duration, group by user tasks, visualize as bar, X9Y13, 9x5)

      Hint:

      mgm-controller-panel

        This is the controller panel for Smart Panels app

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              Unassigned Unassigned
              eric.lundberg Eric Lundberg
              Eric Lundberg Eric Lundberg
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                Updated:
                Resolved:

                Salesforce