Details
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Feature Request
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Resolution: Unresolved
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L3 - Default
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None
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None
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None
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2
Description
Please describe the missing/desired functionality:
Identifying process instances that looped between user tasks
What problem would the feature solve?
The customer's business looks for inefficiencies in their processes caused by tasks being sent back and forth between departments. User department resources/costs are suboptimal.
Without this feature, they would have to creatively use filters and perform math to see how many processes looped.
While there is a workaround (adding a dummy task on the return path), this requires changes to the BPMN diagrams and does not work retroactively.
Hint
I can think of 2 solutions
Add group by option: view process instance count, grouped by number of times a node was revisited, display as bar chart, filter by relevant nodes
Add drilldown filtering (likely more expensive and less API-friendly): view heatmap, select edge, view bar chart with frequency per process instance, click bucket to filter, export raw data
