L3 - Default Problem Definition
User Story
As an automation leader
I want to see how often my company is interacting with Camunda
So that I can understand Camunda's ROI
Use Cases
(MH) View how many unique users log into Optimize
(MH) Track the number of dashboard views
(MH) Track the number of shared dashboard views
(SH) Group dashboard views by dashboard URL
"Top Users K over Time"
PM Notes (Customer requests, context, assumptions)
- "We would like to assess the number of users using the services over time and be able to track their experience."
- This is useful for "CoE for teams building services using Camunda". Understanding platform and feature usage helps understand long-term ROI
- The customer currently gets statistics from the data lake that stores ALB logs (3 months storage time window).
- See SUPPORT-13152 for their SQL queries
- Explicit Request:
- "API to get unique users statistics over time"
- "top users K over time"
- "total aggregated usage"
Solution Definition
Solution Ideas
- Public Dashboard with Mixpanel https://help.mixpanel.com/hc/en-us/articles/4402022733844-Public-Dashboards
Design Notes (Videos, mockups, guidance)
User Scenario
GIVEN
(MH/SH/NTH) WHEN
(MH/SH/NTH) THEN
Metrics (if applicable)
- Number of customers using this feature
- Number of dashboard shares/views