Dear indramani.gupta@intl.att.com,
Thanks for contacting us with this issue.
You find all information about supported environments here.
A short question: was this issue meant to be raised in our support project?
The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs, furthermore we cannot guarantee an answer at all and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation.
If you intended to raise a support issue, please let us know and we'll move this issue to the support project. Please also let us know whom of your support contacts we should use as reporter, as you are not registered as a support user.
Thanks and best regards,
Andreas
Camunda Support Team- Please its urgent for our upgrade, please provide the information as soon as possible.