• Type: Task
• Resolution: Fixed
• Priority: L3 - Default
• Fix Version/s: None
• Affects Version/s: None
• Component/s: camunda modeler
• Labels:

  • SUPPORT
• Environment:

  Development on Windows with Modeler

This is the controller panel for Smart Panels app

[CAM-10921] Information needed

Collapse comment: Tassilo Weidner added a comment - 29/Oct/19 9:14 PM, Edited by Tassilo Weidner - 29/Oct/19 10:36 PM

Tassilo Weidner added a comment - 29/Oct/19 9:14 PM - edited

Hi Bard,

thanks for contacting us with this issue.

A short question: was this issue meant to be raised in our support project?
The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation.

If you intended to raise a support issue, please let us know and we'll move this issue to the support project.

Best regards,
Tassilo

Expand comment: Tassilo Weidner added a comment - 29/Oct/19 9:14 PM, Edited by Tassilo Weidner - 29/Oct/19 10:36 PM

Tassilo Weidner added a comment - 29/Oct/19 9:14 PM - edited Hi Bard, thanks for contacting us with this issue. A short question: was this issue meant to be raised in our support project? The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation . If you intended to raise a support issue, please let us know and we'll move this issue to the support project. Best regards, Tassilo

Collapse comment: Bard Olsen added a comment - 30/Oct/19 10:48 AM

Bard Olsen added a comment - 30/Oct/19 10:48 AM

Hi Tassilo

You are right, the issue should have been opened with another user in a support project. Another team member has done this today, this issue can be closed. Thanks for you help

Best regards,
Baard

Expand comment: Bard Olsen added a comment - 30/Oct/19 10:48 AM

Bard Olsen added a comment - 30/Oct/19 10:48 AM Hi Tassilo You are right, the issue should have been opened with another user in a support project. Another team member has done this today, this issue can be closed. Thanks for you help Best regards, Baard