Anumeha added a comment - 19/Nov/21 4:05 PM Hello jila@nuuday.dk , Thanks for reaching out to us with this report. We have created a ticket for this within our Support Project: SUPPORT-12254. The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation . Please note that you are not able to access the Support project as you are not named as an authorized support contact. Hereby, we are closing this issue. Thanks and Regards, Anumeha

Jim Larsen added a comment - 19/Nov/21 4:18 PM Hi I don't understand your comment: Please note that you are not able to access the Support project as you are not named as an authorized support contact. I should be an authorized contact. And I am able to watch and do comments on SUPPORT-12254 /Jim Fra: Anumeha Prakash (Jira) <support@camunda.com> Sendt: 19. november 2021 16:06 Til: Jim Larsen <JILA@nuuday.dk> Emne: [EXT] [ca] Updates for CAM-14124 : Variables shared among processes at high load EXTERNAL There are 2 updates, 1 comment. You've been mentioned in a comment. camunda BPM< https://urldefense.com/v3/__https:/jira.camunda.com/browse/CAM__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xBuQkNwOA$ > / [cid:image001.png@01D7DD60.E9ECAD00] CAM-14124 < https://urldefense.com/v3/__https:/jira.camunda.com/browse/CAM-14124__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xCBHzj-Mw$ > Closed Variables shared among processes at high load View issue< https://urldefense.com/v3/__https:/jira.camunda.com/browse/CAM-14124__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xCBHzj-Mw$ > * Add comment< https://urldefense.com/v3/__https:/jira.camunda.com/browse/CAM-14124*add-comment__;Iw!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xDfkAM5Fg$ > 2 updates [cid:image003.png@01D7DD60.EA123660] Changes by Anumeha Prakash on 19/Nov/21 4:05 PM Resolution: Fixed Status: Open Closed 1 comment [cid:image003.png@01D7DD60.EA123660] Anumeha Prakash on 19/Nov/21 4:05 PM Hello Jim Larsen< https://urldefense.com/v3/__https:/jira.camunda.com/secure/ViewProfile.jspa?name=jila*40nuuday.dk__;JQ!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xAXstiyZQ$ >, Thanks for reaching out to us with this report. We have created a ticket for this within our Support Project: SUPPORT-12254< https://urldefense.com/v3/__https:/jira.camunda.com/browse/SUPPORT-12254__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xB3GAGRbA$ >. The difference between the Support project< https://urldefense.com/v3/__https:/jira.camunda.com/projects/SUPPORT/reports/sla__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xDSEYgzfw$ > and the Camunda BPM project< https://urldefense.com/v3/__https:/jira.camunda.com/projects/CAM/issues/CAM-8762?filter=allopenissues__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xCLN0KT5w$ > is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation< https://urldefense.com/v3/__https:/docs.camunda.org/enterprise/support/__;!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xDZZk93ig$ >. Please note that you are not able to access the Support project as you are not named as an authorized support contact. Hereby, we are closing this issue. Thanks and Regards, Anumeha This message was sent by Atlassian Jira (v8.20.1#820001-sha1:6d4b94d) [Atlassian logo] If image attachments aren't displayed, see this article< https://urldefense.com/v3/__https:/confluence.atlassian.com/display/JIRAKB/Image*attachments*are*not*displayed*in*emails__;KysrKysr!!GNpmbAs!Wv37CAZsqGb-z6qKKdPVCFW3QV0kBToCONuN4UdBh5ukFh8DtcUO2xC5HtzM5g$ >.

Anumeha added a comment - 19/Nov/21 4:32 PM Hello jila@nuuday.dk , Yes you are right, I do see you as authorized contact. In order to analyze your issue, I have raised the issue i.e SUPPORT-12254 in the correct project type being SUPPORT. CAM ticket is not the correct type since it is viewed by everyone and is also not subject to agreed SLA's. For further communication on your issue, we would be doing that as mentioned in SUPPORT-12254. I hope this clarifies stuffs. Thanks and Regards, Anumeha