On the dashboard, cockpit shows the count of all open incidents.
When I have a hierarchy of process instances (using call activities), then, in order to facilitate drill down, an incident is created at each level of the call activity. However, when looking at the dashboard, the count of all incidents is displayed, which results in two problems:
- when trying to answer the question "How many problems do we have?" the answer is "too high".
- when clicking on the number, I find all instances. This makes it harder to drill down since the operator needs to know which process instances are at the "bottom of the hierarchy" to fix problems