• Type: Bug Report
• Resolution: Won't Fix
• Priority: L2 - Critical
• Fix Version/s: None
• Affects Version/s: 7.8.6
• Component/s: cockpit
• Labels:

  None
• Environment:

  wildfly docker centos

This is the controller panel for Smart Panels app

1. alarms-process-common.bpmn

   12 kB

   01/Feb/19 4:23 PM

2. 

   Screen Shot 2019-02-01 at 10.16.10 AM.png

   128 kB

   01/Feb/19 4:23 PM

[CAM-9699] Workflow Transition between Delegate and Exclusive Gate takes 5 minutes

Collapse comment: Leo Binkowski added a comment - 08/Feb/19 9:39 PM, Edited by Leo Binkowski - 08/Feb/19 9:39 PM

Leo Binkowski added a comment - 08/Feb/19 9:39 PM - edited

CENX has a support agreement with Camunda. Is there some procedure I'm missing that is keeping this issue from being addressed?

Expand comment: Leo Binkowski added a comment - 08/Feb/19 9:39 PM, Edited by Leo Binkowski - 08/Feb/19 9:39 PM

Leo Binkowski added a comment - 08/Feb/19 9:39 PM - edited CENX has a support agreement with Camunda. Is there some procedure I'm missing that is keeping this issue from being addressed?

Collapse comment: Karin added a comment - 11/Feb/19 11:16 AM

Karin added a comment - 11/Feb/19 11:16 AM

Hi Leo,

Thanks for contacting us with this issue.
I have recognized that your user is not a supported user for our Jira-Support.
I assume this issue meant to be raised in our support project?
The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation.

I have sent you an email, proposing how we can take it from here.
Best regards,
Karin

Expand comment: Karin added a comment - 11/Feb/19 11:16 AM

Karin added a comment - 11/Feb/19 11:16 AM Hi Leo, Thanks for contacting us with this issue. I have recognized that your user is not a supported user for our Jira-Support. I assume this issue meant to be raised in our support project? The difference between the Support project and the Camunda BPM project is that when raising issues in the Camunda BPM project, they are not subject to the agreed SLAs and they can be viewed by all users. In contrast, issues raised in the Support project can only be seen by your authorized support contacts and us. You can find more information in our documentation . I have sent you an email, proposing how we can take it from here. Best regards, Karin

Collapse comment: Thorben Lindhauer added a comment - 06/Sep/22 5:14 PM

Thorben Lindhauer added a comment - 06/Sep/22 5:14 PM

We are closing this ticket as part of our backlog grooming. Reasons:

• This is a question for product support or the user forum

Expand comment: Thorben Lindhauer added a comment - 06/Sep/22 5:14 PM

Thorben Lindhauer added a comment - 06/Sep/22 5:14 PM We are closing this ticket as part of our backlog grooming. Reasons: This is a question for product support or the user forum