Problem Definition

User Story

When I view duration reports
I want to see outliers
So that I know where to intervene

PM Notes (Customer requests, context, assumptions)

• Dispersion (also called variability, scatter, or spread) is the extent to which a distribution is stretched or squeezed. Within Optimize for duration charts it can make sense to display the number of instances above or below a certain duration to identify how the durations are spread across the instances.
• Looking at duration AND variation at the same time is valuable
• This is likely relevant for time-based goals.

Solution Definition

Solution Ideas

• Consider integrating the outlier analysis component into the heatmap report
• Add "number of outliers" as an aggregation option (potentially only for flownode duration reports)
• We could leverage multi-measure reports with count of outliers
  

Design Notes (Videos, mockups, guidance)

User Scenario

GIVEN
(MH/SH/NTH) WHEN
(MH/SH/NTH) THEN

Metrics (if applicable)