Problem Definition

User Story

As a process owner
I want a homepage for my process
So that I can gain insights with less effort

Use Cases

• (MH) Manage the process's owner (view, edit, reset)
• (MH) View the current time-based goals (rename to KPIs? targets? KPI targets?)
• (MH) Manage time-based goal alerts
• (MH) Visualize the process diagram
• (MH) View automatically generated process metrics (e.g. default dashboard)

• (SH) Navigate to the process page from an Optimize dashboard (even if shared)
• (SH) Access the process page directly from Modeler
• (SH) Manage the process's high-level goal
• (SH) Perform deeper analysis on process performance (e.g. report builder)
• (SH) Comment on the process diagram
• (SH) Perform Outlier Analysis on the process
• (SH) Perform Branch Analysis on the process

• (NTH) Access the process page directly from Operate
• (NTH) Access the process page directly from Tasklist
• (NTH) View metrics for a user-defined time window
• (NTH) View other active KPIs (alerts) and their values
• (NTH) Manage other active KPIs (alerts)
• (NTH) View linked DMN tables
• (NTH) Manage variable aliases

PM Notes (Customer requests, context, assumptions)

• Additional business-level context is available on PRODHUB-33. This ticket is the single source of truth for scope
• The first metric to optimize is 'time to business goal alert setting'
• Antoine de Saint-Exupéry — 'Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.'
• The more decisions the user has to make, the more mentally taxing it should be.
• In H2 I expect Optimize to provide insights and recommendations starting from the first process instance. For example, the Modeler project owner gets a notification saying one of these:
  • "Congrats! Here's a heatmap of how your process performed. Your process took 3 minutes 24 seconds to complete. How long should this process take? (IDEAL RANGE)", then follow up with the unacceptable range
  • "Congrats! Here's a heatmap of how your process performed. Your longest duration nodes were (1), (2), (3). We created target values. Do they look good (YES) (NO, edit) (DISMISS)"
• Here's a user flow diagram

Solution Definition

Solution Ideas

Design Notes (Videos, mockups, guidance)

• Goals Iteration 2 (+Onboarding)

User Scenario

GIVEN
(MH/SH/NTH) WHEN
(MH/SH/NTH) THEN

Metrics (if applicable)