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Feature Request
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Resolution: Fixed
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L3 - Default
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None
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User story
When working on incidents, I want to add an annotation to them so that the next person trying to resolve an open incident is up to date.
Background
Some teams have concierge roles to check for incidents in Camunda and resolve them.
As some incidents cannot be resolved during the day, there is a need to perform Incident status coordination - doing that outside Camunda is not efficient.
Therefore, the request is to have a comment facility in Cockpit were a small annotation can be left.
Acceptance criteria
- I can add/edit/delete an annotation at runtime process instance incidents that inform the next operator
- The general scope is the same as
CAM-9556, i.e. I can add an annotation to an incident and edit/delete it at any time; a comment thread or something similar is not in the scope of this ticket - The annotation is immediately propagated to the historic incident as well
- The annotation is read-only in the historic incidents
- The user needs to have the same authorizations needed to resolve an incident - any of UPDATE on PROCESS_INSTANCE and UPDATE_INSTANCE on PROCESS_DEFINITION
This is the controller panel for Smart Panels app
1.
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In Java API, I can add/edit/delete an annotation for an incident |
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Closed | Unassigned |
2.
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In REST API, I can add/edit/delete an annotation for an incident |
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Closed | Unassigned |
3.
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In Cockpit, I can add/edit/delete an annotation for an incident |
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Closed | Hariharan Parasuraman |
[CAM-12270] I want to add an annotation to incidents
| Link | New: This issue is caused by SUPPORT-8367 [ SUPPORT-8367 ] |
| Attachment | New: Cockpit comment.png [ 35749 ] |
| Description |
Original:
*User story*
When working on incidents, I want to add comments to them so that the next person trying to resolve an open incident is up to date. ***B**ackground* Some teams have concierge roles to check for incidents in Camunda and resolve them. As some incidents cannot be resolved during the day, there is a need to perform Incident status coordination - doing that outside Camunda is not efficient. Therefore, the request to have a comment facility in the cockpit were a small comment can be left. *Acceptance criteria* * I can add comments to incidents that inform the next operator |
New:
*User story*
When working on incidents, I want to add comments to them so that the next person trying to resolve an open incident is up to date. *B**ackground* Some teams have concierge roles to check for incidents in Camunda and resolve them. As some incidents cannot be resolved during the day, there is a need to perform Incident status coordination - doing that outside Camunda is not efficient. Therefore, the request to have a comment facility in the cockpit were a small comment can be left. *Acceptance criteria* * I can add comments to incidents that inform the next operator |
| Mentioned Roles |
| Mentioned Groups |
| Mentioned Roles |
| Mentioned Groups |
| Remote Link | New: This issue links to "Page (camunda confluence)" [ 15421 ] |
Hallo Andre,
This captures our requirements perfectly.
Regards
Casper